STYLETTO — Return & Refund Policy

Last Updated: September 28, 2026

At STYLETTO, we want you to feel confident about your purchase. If for any reason you are not completely satisfied, eligible items may be returned in accordance with the policy below.

Online Return Policy

If you are not happy with your purchase, eligible items may be returned within 30 days of the order date for either:

A refund to the original form of payment; or
Store credit, less any applicable original shipping and handling fees.

Return Requirements

To be eligible for a return, items must:

Be returned within the 30-day return window.
Be in their original condition.
Be unworn, unwashed, and unaltered.
Have all original tags attached.
Include all original packaging where applicable.

Shoes: Shoes must be returned in their original shoe box with all papers, shoe bags, stuffing and paper wrapping materials. Please do not attach the return shipping label directly to the original shoe box. The shoe box must be placed inside another shipping package.

Final Sale Items

Items marked "Final Sale" on the STYLETTO website are not eligible for return or exchange. This also applies to items purchased using promotional codes that include a "Final Sale" disclaimer.

Final Sale items also include:

Handbags
Eyewear
Gift cards

Gift cards are considered Final Sale and cannot be returned or refunded.

Jewelry

All other full-price jewelry purchased online must be returned:

Unworn
In its original bag
With the original cardboard backing

Clothing & Bodysuits

Please wear appropriate undergarments when trying on bodysuits.

Bodysuits may be returned provided they are unworn, unwashed, and have the original tags attached. Clothing items with deodorant and stains on clothing will will not accepted for return so please be mindful when trying items on for the first time.

Online Return Process

To initiate a return, please contact the STYLETTO customer service team:

Monday–Saturday
10:00 AM–7:00 PM
Phone: (678) 509-5115

Our team will assist you with the return process.

Using Your Own Shipping Label

You must ship your return using your own shipping label. A $10 return credit will added towards your refund amount if you previously paid a shipping fee. For exchanges no credit will be added and your (1 item) item will ship for free. Additional shipping cost for more than 1 item returned will require a single $10 additional shipping fee for all items shipped.

Customers who use their own shipping label are responsible for:

Properly addressing and shipping the package.
Tracking the shipment.
Selecting appropriate shipping and insurance options.
Retaining all shipping and tracking records.

STYLETTO is not responsible for independently mailed packages that are lost, damaged, or otherwise not received, and STYLETTO cannot reimburse shipping costs for returns sent using a customer's own shipping method.

Final Sale items are not eligible for return or exchange.

If you have questions before visiting the store, please contact us at (678) 509-5115.

Refunds

For online returns that meet all STYLETTO return-policy requirements, you may select your eligible refund method:

Original form of payment, or
Store credit

Purchases originally made using a gift card or store credit will be refunded using the same payment method.

If we are unable to refund your original payment method, STYLETTO will issue the refund as store credit to your account.

Please allow reasonable processing time after STYLETTO receives and inspects your return before your refund or store credit is issued.

Condition of Returned Items

STYLETTO does not offer refunds for items that have been worn, damaged, or used. Please be sure not to get perfume, deodorant or stains on clothing items when fitting or trying on.

All returned merchandise must be in its original condition and include applicable:

Packaging
Tags
Labels
Original accessories or components

If an item is returned in a condition that does not meet these requirements, STYLETTO may:

Refuse the return; or
Ask the customer to cover the shipping cost to have the item returned.

Worn items that are rejected and remain unclaimed will be discarded 30 days after receipt if STYLETTO is unable to make contact with the customer.

We encourage customers to contact us as soon as possible if there is a concern regarding a returned item.

Return Policy Abuse

STYLETTO reserves the right to deny purchases, returns, or refunds at its discretion in cases of repeated return abuse or patterns of activity that result in significant operational costs.

Examples may include frequent overnight shipping of heavy items followed by returns or other activity that falls outside the intended use of STYLETTO's return policy.

STYLETTO may refuse to process returns or restrict future purchases for individuals whose activity is determined to constitute return-policy abuse.

Need Help?

Our customer service team is happy to assist with questions regarding returns and exchanges.

STYLETTO Customer Service
Monday–Saturday: 10:00 AM–7:00 PM
Phone: (678) 509-5115
Help Center: STYLETTO Help Center